Terms & Conditions
Effective date: 7 July 2026
These Terms & Conditions (“Terms”) govern the supply of goods and services by Rawcreation Ltd (“we”, “us”, “our”), a company registered in England (Company No. 04014223, VAT No. 751 0485 47) with its registered office at Boundary Road, Southtown Road, Great Yarmouth, NR31 0FB, England, and the use of our website at rawcreation.com. Please read these Terms carefully. By placing an order, opening an account, or using our website, you agree to be bound by them.
1. About Us
Rawcreation Ltd is a UK-based manufacturer and supplier of dietary supplements and superfoods. We provide white-label and private-label supplement manufacturing, co-packing (including dry-powder blending, encapsulation and filling), ingredient sourcing, new product development, and related education and membership programmes for brands and trade customers.
2. Definitions
- “Customer”, “you”, “your” means the business or person placing an order or using our services.
- “Goods” means the products we supply, including stock, white-label, private-label and custom-manufactured products.
- “Services” means co-packing, product development, education, membership and any other services we provide.
- “Order” means your request to purchase Goods or Services from us.
- “Contract” means the contract between you and us for the supply of Goods and/or Services, incorporating these Terms.
3. Business Customers
Our Goods and Services are supplied to businesses for trade, resale or professional use. By ordering, you confirm that you are acting in the course of a business and not as a consumer, and that you have authority to bind the business on whose behalf you order. These Terms apply to the exclusion of any terms you may seek to impose.
4. Quotations, Orders & Acceptance
Quotations are valid for 30 days unless stated otherwise and do not constitute an offer. All Orders are subject to acceptance by us. A binding Contract is formed only when we issue a written order confirmation or invoice, or dispatch the Goods, whichever is earlier. We reserve the right to decline any Order.
5. Specifications, Formulations & Approvals
For custom and private-label work, you are responsible for approving formulations, specifications, artwork, labels and packaging before production. Once you have approved these and production has begun, changes may not be possible and any additional costs will be payable by you. We manufacture in accordance with the approved specification; you are responsible for ensuring that specification meets your commercial and regulatory requirements.
6. Pricing & Payment
Prices are quoted exclusive of VAT, shipping, duties and any other applicable charges unless stated otherwise. We may adjust prices for changes in ingredient, packaging, energy or logistics costs, and will confirm applicable prices on order acceptance.
Unless otherwise agreed in writing:
- Custom, private-label and made-to-order Goods may require a deposit (typically 50%) on order, with the balance due before dispatch.
- Approved account customers pay within 30 days of invoice date.
- We reserve the right to charge interest on overdue amounts in accordance with the Late Payment of Commercial Debts (Interest) Act 1998, and to suspend supply while sums remain outstanding.
7. Minimum Orders
Minimum order quantities (MOQs) may apply and vary by product and service. Applicable MOQs will be confirmed at the point of quotation or order.
8. Delivery, Title & Risk
Delivery is governed by our Shipping & Returns Policy, which forms part of these Terms. Risk in the Goods passes to you on delivery. Title to the Goods does not pass to you until we have received payment in full for those Goods and any other sums due to us. Until title passes, you must store the Goods separately, keep them identifiable, and not dispose of them other than in the ordinary course of business.
9. Product Information, Labelling & Regulatory Compliance
This clause is important for white-label and private-label customers.
- You are responsible for your own brand, product name, label content, marketing claims and end-use of the Goods.
- You must ensure that your labelling, health/nutrition claims and marketing comply with all applicable laws and regulations in every territory in which you sell, including food supplement, food safety, labelling and advertising rules.
- We supply Goods manufactured to the agreed specification; we do not warrant that your chosen branding, claims or intended use are lawful or fit for your particular market.
- You are responsible for holding any registrations, notifications or authorisations required to sell the Goods in your chosen markets.
You agree to indemnify us against any claims, losses, fines or costs arising from your branding, claims, labelling, marketing or sale of the Goods.
10. Quality, Warranties & Shelf Life
We warrant that the Goods will, at the time of delivery, correspond with the agreed specification and be manufactured with reasonable skill and care under appropriate food-safety controls. Goods are supplied with a best-before / shelf-life date; you are responsible for appropriate storage, stock rotation and onward handling in accordance with any storage guidance we provide. Our sole obligation for Goods that do not conform is to replace, re-manufacture or credit them in accordance with our Shipping & Returns Policy.
11. Intellectual Property
You retain ownership of your own trade marks, artwork and brand assets, and you grant us a licence to use them as needed to fulfil your Order. We retain all rights in our own formulations, know-how, processes, product range, website content and materials. Nothing in these Terms transfers our intellectual property to you. You must not copy, reproduce or misuse our content or materials without our written consent.
12. Confidentiality
Each party will keep confidential any non-public information disclosed by the other in connection with the Contract (including formulations, pricing and business information) and use it only for the purposes of the Contract. This clause does not apply to information that is or becomes public through no fault of the receiving party, or that must be disclosed by law.
13. Limitation of Liability
Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot lawfully be limited. Subject to that:
- We are not liable for loss of profit, loss of business, loss of goodwill, or any indirect or consequential loss.
- Our total liability arising under or in connection with any Contract shall not exceed the total price paid by you for the Goods or Services giving rise to the claim.
You are responsible for ensuring the Goods are suitable for your intended use and market before ordering.
14. Digital Products, Courses & Memberships
Where we provide digital content, online courses, memberships or subscription programmes (including our education and “Supplement Founders” offerings), additional terms presented at the point of sale apply. Access is personal to you and may not be shared, resold or redistributed without our consent. Subscription renewal, cancellation and refund terms are as stated at checkout and in our Shipping & Returns Policy.
15. Website, Accounts & Acceptable Use
If you register for an account, you are responsible for keeping your login details secure and for all activity under your account. You must provide accurate information and use the website lawfully. We may suspend or close accounts that are misused. Website content is provided for general information and may be updated or withdrawn at any time.
16. Force Majeure
We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including supply-chain disruption, ingredient shortages, strikes, fire, flood, epidemic, transport failure, or changes in law. Where such an event continues, either party may agree an extension or, if prolonged, terminate the affected Order.
17. Data Protection
We process personal data in accordance with applicable data-protection law and our Privacy Policy, which is available at rawcreation.com/privacy-policy/. Please refer to that policy for details of how we collect and use personal data.
18. Termination
We may suspend or terminate supply, and any Contract, if you materially breach these Terms, fail to pay sums when due, or become insolvent. Termination does not affect any rights or liabilities accrued before termination.
19. Changes to These Terms
We may update these Terms from time to time. The version in force at the time you place an Order applies to that Order. The current version is always available on our website.
20. Governing Law & Jurisdiction
These Terms, and any dispute or claim arising out of or in connection with them, are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, save that we may bring proceedings to recover sums due in any competent court.
21. Contact Us
If you have any questions about these Terms, please contact us:
Contact
Rawcreation Ltd
Boundary Road, Southtown Road, Great Yarmouth, NR31 0FB, England
Telephone (UK): 08700 113 119
Telephone (international): +44 (0)1493 442000
Email: sales@rawcreation.com
Website: rawcreation.com
Registered in England No. 04014223 | VAT No. 751 0485 47
Rawcreation Ltd · Registered in England No. 04014223 · VAT No. 751 0485 47 · Last updated: 7 July 2026